| Description: |
Manager of Call Center-Inside Sales/Loan Advisors/Mortgage Originators.
DALCO MORTGAGE COMPANY, LLC, Livingston, NJ USA. Dalco Mortgage is a multi state licensed Mortgage Broker with Stellar reputation. Specializing in all credit levels. I have implemented and configured a Predictive Dialer (ACD) System for Call Center Operation. As Manager my duties are to hire, motivate, monitor, coach, train and develop sales and closing skills for 5 advisors, which are loan officers in training. Furthermore, to re-verify all homeowners application for compliance. Set-up Dynamics of staffing and configure ACD calling campaigns. Develop, write, track and make changes to cold calling scripts and delivery of CSR`s presentations. Develop and implement best customer service and selling strategies. Select and analyze lead sources. ACCOMPLISHMENTS: Have increased full mortgage application 1st call by 85%. Increased loan approval, funding and closing by 42+%. Personally, make cold calls and write the highest percentage of complete, approved and funded loans consistently. Resolve all serious customer applications disputes and objections to optimum satisfaction levels. Increased customer satisfaction levels by 71% and reduced escalation issues by 65%. |
