| 08/27/12 |
Julie White |
| Quality Analyst 2
· Performs In-bound / Outbound Quality call and email monitoring, evaluates and reports against phone rep quality results.
· Calculates performance trends analysis.
· Partners with various groups to identify performance issues and assists in developing performance improvement tools.
· Coach's staff and management as needed to address performance issues.
· Independently analyzes data, for quality control purposes, relative to inbound/outbound calls and account documentation, process adherence, etc.
· Independently produces scorecards used to track the results of evaluation.
· Updates and maintains daily, weekly and monthly data pertinent to quality.
· Responsible for coaching and to provide feedback proactively to specialists, team leads and mangers
· Participate/ facilitate and support calibrations process.
· Independently analyzes trends to identify and advise Management of potential process improvements, productivity increase opportunities and workflow improvements.
· Makes judgments and recommendations based on Loss Mitigation knowledge. Researches and interprets factual information.
· Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
· Impacts business strategy via analytical tasks; results are approved by Management.
May include the following:
Write, adhere to standards, convert, and quality assure html documentation for on-line presentation of policies and procedures.
Interface with departmental experts to determine the best and most accurate Description
of requirements.
Coordinate projects and implementation dates with management, and various support departments including Legal Systems, Forms Administration, Accounting, outside vendors, etc.
Handle departmental research gathering functions as required.
Track file maintenance and maintain integrity of data file structures.
Perform routine filing and maintenance of paper supporting documentation.
Develops non-routine procedural documentation, guidelines, manuals, and reports.
Manages investigations of departmental/administrative processes and develops procedural documentation.
Works with senior management to address broader quality issues.
May provide guidance to lower level analysts.
Analyze, write, adhere to standards, convert, and quality assure html documentation for On-Line presentation of policies and procedures.
Serve as an information source relating to legal requirements, systems, forms, procedures and credit policy. Follow up on questions and report findings.
Design and enhance the procedure for assuring the accurate delivery of projects to field. |
| 08/27/12 |
Julie White |
| Quality Analyst 2
· Performs In-bound / Outbound Quality call and email monitoring, evaluates and reports against phone rep quality results.
· Calculates performance trends analysis.
· Partners with various groups to identify performance issues and assists in developing performance improvement tools.
· Coach's staff and management as needed to address performance issues.
· Independently analyzes data, for quality control purposes, relative to inbound/outbound calls and account documentation, process adherence, etc.
· Independently produces scorecards used to track the results of evaluation.
· Updates and maintains daily, weekly and monthly data pertinent to quality.
· Responsible for coaching and to provide feedback proactively to specialists, team leads and mangers
· Participate/ facilitate and support calibrations process.
· Independently analyzes trends to identify and advise Management of potential process improvements, productivity increase opportunities and workflow improvements.
· Makes judgments and recommendations based on Loss Mitigation knowledge. Researches and interprets factual information.
· Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
· Impacts business strategy via analytical tasks; results are approved by Management.
May include the following:
Write, adhere to standards, convert, and quality assure html documentation for on-line presentation of policies and procedures.
Interface with departmental experts to determine the best and most accurate Description
of requirements.
Coordinate projects and implementation dates with management, and various support departments including Legal Systems, Forms Administration, Accounting, outside vendors, etc.
Handle departmental research gathering functions as required.
Track file maintenance and maintain integrity of data file structures.
Perform routine filing and maintenance of paper supporting documentation.
Develops non-routine procedural documentation, guidelines, manuals, and reports.
Manages investigations of departmental/administrative processes and develops procedural documentation.
Works with senior management to address broader quality issues.
May provide guidance to lower level analysts.
Analyze, write, adhere to standards, convert, and quality assure html documentation for On-Line presentation of policies and procedures.
Serve as an information source relating to legal requirements, systems, forms, procedures and credit policy. Follow up on questions and report findings.
Design and enhance the procedure for assuring the accurate delivery of projects to field. |
| 08/27/12 |
Julie White |
| HOMEOWNER'S ASSISTANCE AGENTS/LOAN PROCESSORS / LOSS MITIGATION SPECIALISTS
NOW HIRING MORTGAGE SERVICING PROFESSIONALS WITH LOAN PROCESSING, BANKRUPTCY, FORECLOSURE, LOSS MITIGATION AND OR MORTGAGE EXPERIENCE FOR OUR GROWING HOMEOWNERS ASSISTANCE TEAM CALL CENTER.
Will be responsible for answering inbound calls from Mortgage customers seeking assistance. Will access and provide solution to customer's needs or transfer them to a member of our customer care, collections and/or loss mitigation units. Position will require top-notch customer service skills.
If you currently have experience in the Mortgage industry (loan processing, underwriting, collections, foreclosures, bankruptcy and more), Call Center and/or Retail Customer Service experience this is the position for you! |
| 08/27/12 |
Julie White |
| Leadership – Advancement – Promotion – These are the words our internal employees hear every day! We promoted over 100 internal employees in the last 3 months in our Tucson location and with addition of new business groups to our site 2012 is looking better than ever. So if your next move is UP, you owe it to yourself to look at Citi. Employees enjoy a culture of engagement, education, opportunity and volunteerism in a call center environment rich with opportunity:
• Tuition Reimbursement (after 90 days)
• Employee Engagement Committees and Networks to Drive Employee Satisfaction and Foster Career Growth
• On-Site cafeteria
• Medical, Dental, Vision, Prescription Drug Plans beginning day 1 of employment
• Paid Time Off
• 401(k) and Financial Planning Services
• Competitive New Hire Salary + Monthly Bonus/Commission
Citi is committed to thoughtful and innovative investment in our community. One of our core values is to strengthen the local community where we live and work through our philanthropic partnerships and efforts.
• Employee Volunteer Time Off
• Award Winning Community Partnerships and Fundraising
Our employees are dedicated to consistently delivering a superior client experience and providing them with financial solutions that are simple, creative and responsible.
Requirements
Are you ready to join the world’s leading financial institution? Please apply online at jobs.citi.com/Tucson and enter the Job Number in the Job Search field.
Customer Contact Representatives
Customer Service & Sales and Collections Opportunities
Job Number: 12016056
Homeowner Assistant Unit Associates
Job Number: 12033379
Short Sale Quality Analysts
Job Number: 12026170
Team Unit Managers/Supervisors
Job Number: 12014293 |
Employment
Call Center, Customer Service, Collections, Loss Mitigation, Mortgage, Credit Cards, Banking, Trustee, Foreclosure
Credit CardMortgage Employment
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