Leads360 Establishes Professional Services Department

Software Company Plans New Programs to Improve Customer Satisfaction

Leads360, creator of LeadManager® lead management software, has announced the formation of a professional services department to provide business consulting, best practices implementation, and superior customer service.  The department is dedicated to increasing Leads360’s already significant standards of client satisfaction. 

“We have moved beyond the standard customer service approach into a comprehensive full service solution for effective Internet lead management,” said Jeff Solomon, CEO of Leads360. “Our new professional services department will help us to better understand, meet and exceed the changing and growing needs and expectations of our client base.” 

The department plans to achieve its customer service objectives through a full complement of education initiatives, consulting services, on-site implementation and business process and workflow auditing solutions. 

Structured based on client feedback and suggestions, the professional services department will oversee an ongoing series of focus groups, client surveys, seminars and webinars. Representatives from Leads360 will be in attendance to help attendees increase recognition of how they can implement and maintain a successful lead management strategy with Leads360. All events are complementary.

Currently, the department is in the process of creating additional online and onsite planning and training workshops, and an interactive e-learning program that represents a significant advance from the standard product training video. “Recently, we have received a number of client requests for onsite training on LeadManager®, which we are happy to provide,” Solomon said. 

Leads360 has also been actively developing strategic partnerships and contracts to facilitate new products and services to better serve its clients.

“Our goal at Leads360 is to offer not just a lead management solution, but also to provide a superior customer experience,” said Jeff Solomon. 

About Leads360

Leads360 is the market and technology leader for on-demand lead management solutions. Leads360`s enterprise lead management application, LeadManager®, enables companies to more effectively distribute, track, analyze and convert sales leads into profitable customers. LeadManager® is the only solution that enables companies to build and manage a completely custom lead management workflow based on their unique best practices. Combining technology expertise with professional services, training and process consulting, Leads360 provides the industry`s most cost effective solution for taking sales leads from start to close. For more information, please visit http://www.leads360.com.

Editorial Contact:
Bridget DiRico
360 Business Consulting for Leads360

949-916-9120
bdirico@360-biz.com