CRESCENT MORTGAGE INCREASES EFFICIENCY IN ITS WORKFLOW BY DEPLOYING AVISTA SOLUTIONS’ LOAN ORIGINATION SYSTEM

Avista’s Wholesale Mortgage Platform fulfills entire wholesale workflow process, from origination through closing

Avista Solutions, a leader in web-based mortgage loan origination software, announces that Atlanta-based Crescent Mortgage Company, a national residential wholesale lender, has deployed the Avista Agile LOS Wholesale origination platform, Avista’s private labeled, fully secure and comprehensive web solution for wholesale lenders, to fulfill its workflow process from origination through closing. Crescent Mortgage conducted extensive research prior to selecting the Avista Agile LOS, which was implemented to replace 15-year old technologies that were limiting Crescent’s ability to provide better service to its customers.

“Servicing our clients is of the utmost importance to Crescent Mortgage. When looking for the right solution, we researched and evaluated the needs of every department within the company, and documented how the proposed solutions would address those needs,” explains Jemille Robinson, senior vice president of Crescent Mortgage. “Avista’s wholesale mortgage platform stood out because it met the company’s needs without needing to create or purchase supplemental technology. It’s an all-in-one solution that will make doing business with our company easier and more efficient for our customers, from origination to closing.”

Avista Agile LOS Wholesale origination platform enables lenders to give broker clients the ability to register and lock loans online and receive immediate confirmation from the lender. Brokers receive decisions from DU® or LP® in just minutes, which include DU® or LP® findings, as well as lender-specific conditions. The lender’s secondary staff receives immediate notification of locks and registrations, and brokers also have the ability to schedule a closing and submit their closing fee sheet online. The Avista Agile LOS Wholesale origination platform also offers a closing calendar with multiple user views that easily allow the lender to approve loan closings, assign to closers and provide immediate status of closing to brokers. A simple administrative interface is used for rules-based product set-up and maintenance, rate and pricing updates, and content management.

Avista also offers award-winning support during the implementation stage of its solutions, including comprehensive and dedicated progress tracking to ensure that each implementation is addressed with priority. “Avista is recognized in the industry for providing a level of support that far surpasses the industry standard,” states Mark Phlieger, CEO of Avista Solutions. “We focus on providing a full-service solution, with top-level products that are backed by our award-winning service levels. We find that service-focused clients like Crescent Mortgage really appreciate our dedication to customer satisfaction.”

“Avista did everything possible to assist with the unknown and unplanned issues that are typical with any technology implementation,” adds Robinson. “They did an excellent job managing the process by reviewing planning schedules and holding scheduled meetings with the business advocates. Plus, they use the Avista Flow log, which does a great job with monitoring and documenting issues that require Avista’s attention, so each step was addressed to produce the best possible outcome.”

'We’re very pleased with the Avista wholesale mortgage platform,' states Robinson. “As a user, I like that Avista offers a product that requires a short learning curve and that our users are not intimidated by the system. As a member of management, I like that Avista offers the necessary training and assistance from set-up to after going live. The Avista staff understands the mortgage industry and is able to quickly respond to critical issues. We’re confident that the Avista platform will allow Crescent the ability to offer our customers an easier vehicle to doing business with Crescent and ultimately make our workflow processes more efficient.”

About Avista Solutions

Avista Solutions, the Mortgage Technology magazine “2007 Mortgage Technology Help Desk Award Winner” and a 'Top 50 Mortgage Technology Provider', is a leader in web-based loan origination systems. Avista Solutions’ suite of mortgage lending software provides complete end-to-end solutions that can be rapidly implemented across all origination channels. Avista has handled over $462 billion in loan volume 100 percent via the web. For more information, please call (803) 788-4936, or visit www.avistasolutions.com.